Privacy Policy

Last Updated: [23/10/2025]

At Downward Smile, we care about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

When you visit our site or place an order, we may collect the following information:

Personal details such as your name, email address, shipping address, and phone number.
Payment information (processed securely through our payment providers — we never store your full payment details).
Order details including items purchased and preferences.
Website usage information, such as your IP address, browser type, and pages visited (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate with you about your purchase or inquiries.
Improve our products, website, and customer experience.
Send occasional updates or promotions (only if you’ve opted in).

3. Sharing Your Information

We never sell or rent your personal information.
We may share your details only with trusted third parties who help us operate our business — such as payment processors, printing partners, and shipping carriers — and only as needed to complete your order.

4. Cookies

Our website uses cookies to make your experience smoother and to help us understand how our site is used. You can adjust your browser settings to refuse cookies, but this may affect how the site functions.

5. Data Security

We take your privacy seriously and use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

6. Your Rights

You have the right to:

Access or request a copy of your personal data.
Correct or update your information.
Request deletion of your data (unless we need to keep it for legal reasons).

To make a request, please contact us at support@downwardsmile.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated date above.

8. Contact Us

If you have any questions or concerns about this policy, please reach out to us at:
📧 support@downwardsmile.com

Thank you for trusting Downward Smile — we’re grateful to have you as part of our community!