Shipping Policy

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Last Updated: [23/10/2025]

At Downward Smile, we want your order to reach you quickly and safely. Here’s everything you need to know about our shipping process:

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1. Processing Time

• All of our products are printed to order, which means each item is made especially for you.

• Orders typically take [1-2] business days to process before shipping.

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2. Shipping Times

• Shipping times vary depending on your location and the shipping method selected at checkout.

• Estimated delivery times:

  • Domestic: [5–10 business days]

  • International: [10–20 business days]

• Please note these are estimates; delays can occasionally occur due to customs, weather, or carrier issues.

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3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and the weight of your order.

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4. Tracking Your Order

• Once your order ships, you will receive a tracking number via email.

• You can use this number to follow your package until it arrives.

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5. Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us at support@downwardsmile.com.

• For damaged or misprinted items, please include a clear photo within 30 days of delivery so we can help resolve the issue.

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6. International Orders

• International customers are responsible for any customs fees, duties, or taxes imposed by their country.

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7. Contact Us

If you have any questions or concerns about your order or shipping, reach out to us at:
📧 support@downwardsmile.com

Thank you for supporting Downward Smile — we can’t wait for you to receive your order!

— The Downward Smile Team