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Terms & Conditions

Terms & Conditions

Last Updated: [23/10/2025]

Welcome to Downward Smile! By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.

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1. Orders and Products

  • All products are made to order. We do not keep pre-made stock.

  • We do our best to accurately display colors, sizes, and designs, but please note that the actual product may vary slightly due to printing or monitor differences.

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2. Payment

  • Payment must be made in full at the time of purchase.

  • We accept payments via the options provided at checkout.

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3. Shipping

  • Orders are shipped after production, and delivery times may vary.

  • Shipping costs are calculated at checkout and are the responsibility of the customer.​

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4. Refunds and Returns

  • We do not offer refunds or exchanges for human errors, such as selecting the wrong size, color, or design.

  • If your order arrives damaged or misprinted, please email a clear photo to support@downwardsmile.com within 30 days of purchase. Once verified, we will issue a full refund. No return is required.

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5. Intellectual Property

  • All content on our website, including images, text, and designs, is owned by Downward Smile and may not be used without permission.

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6. Limitation of Liability

  • We make every effort to ensure your order is accurate and timely. However, we are not liable for indirect, incidental, or consequential damages related to your purchase or use of our website.

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7. Privacy

  • Your personal information is handled in accordance with our Privacy Policy, which you can view here.

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8. Changes to Terms

  • We may update these Terms & Conditions at any time. Any changes will be posted on this page with the updated date.

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9. Contact Us

If you have any questions about these terms, please contact us at:
📧 support@downwardsmile.com

— The Downward Smile Team

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